Frequently Asked Questions

What is airsoft? And what are they used for?
Can I buy airsoft guns from Airsoft Parts Canada?
Where are you located?
How do I order from your site? How is the order processed?
How does the Shopping Cart work?
Do you accept international orders?
What does pre-order mean? Why do I have to prepay for pre-order items?
How long does it take for my pre-order items to arrive?
What payment methods do you accept?
Do you charge sales tax on each item?
What is your return policy?
I'm cheap. Can you hook me up????
I'm broke. Can you hold items for me until I can afford to pay???
Do you offer discounts for teams or large orders?

What is airsoft? And what are they used for?
Airsoft equipment refers to realistic-looking guns which are used for sport and recreational purposes, similar to paintball, instead they shoot 6mm plastic BB's instead of paint. And because of their realism they are also used in the movie/television production industry.
For more info visit:
http://en.wikipedia.org/wiki/Airsoft

Can I buy guns from Airsoft Parts Canada?
Not at this time. Special goverment licenses are required to import and sell airsoft guns.
Airsoft Parts Canada specializes in parts and accessories only.

Where are you located?
Toronto, Ontario, Canada. Airsoft Parts Canada is an online-based business and there is no physical storefront. This keeps overhead costs down and this means lower prices for you, the consumer.

How do I order from your site? How is the order processed?
If you haven't already you'll need to register an account with us and provide your shipping information so we can quickly process your order, and any future orders. Simply browse through our online catalogue of parts, when you see an item you want click the "Add to Cart" option with the desired quantity. The "View Cart" or "Shopping Cart" link on the main menu will summarize your current order and allow you to make revisions if necessary. The "Checkout" option is used once you're done filling your cart. You will then have the option of choosing shipping and payment methods. Once you have paid, and payment has been confirmed by us, your parts will usually be shipped within 24 hours (there is no mail service during Statutory Holidays in Canada).

Orders may be processed via email if you're experiencing technical difficulties or simply prefer not to use the online store. Just send us a list to sales@airsoftparts.ca and be sure to include product names, quantities desired, full name, shipping address, preferred method of payment, shipping preferences and telephone number.

For users choosing Interac e-Transfer (Email Money Transfer), please be aware payment is required within 72 hours once you place your order using our online shopping cart. If payment is not received in this time an attempt will be made to contact you. If this attempt fails your order will be canceled and the items will be released back into our online inventory system. Please only order items you can afford, and have the desire to pay for! Yes, this sounds insane but unfortunately that is how it works.

How does the Shopping Cart work?
The shopping cart system uses a Visitors Cart for new users and people not logged-in and a Members Cart for users who have registered and are logged-in.

Visitors Cart
Every visitor to our online shop will be given a 'Visitors Cart'. This allows the visitor to store their products in a temporary shopping cart. Once the visitor leaves the online shop, so will the contents of their shopping cart.

Members Cart
Every member to our online shop that logs in is given a 'Members Cart'. This allows the member to add products to their shopping cart, and come back at a later date to finalize their checkout. All products remain in their shopping cart until the member has checked them out, or removed the products themselves.

*Please Note*
If a member adds products to their 'Visitors Cart' and decides to log in to the online shop to use their 'Members Cart', the contents of their 'Visitors Cart' will merge with their 'Members Cart' contents automatically.

Do you accept international orders?
We only ship internationally to the United States. We only accept Paypal payments from U.S. customers. A "Confirmed" Paypal account is required. Visit Paypal.com for more info regarding "Confirmed" accounts.

What does pre-order mean? Why do I have to prepay for pre-order items?
Items listed on our site as "Out of stock" or "Temporarily Unavailable" can be specially ordered (pre-ordered) at your request . In addition, you can also pre-order items carried by our suppliers which are not listed in our online store. Bulk pre-orders are organized once or twice per month, depending on the supplier and demand. You must pre-pay for pre-order items since they are special order and you are reserving them. Check the Pre-Order page for more info.

How long does it take for my pre-order items to arrive?
Usually 2-3 weeks from the date the bulk pre-order closes. All orders must be finalized and paid for by the closing date. Closing dates and supplier info for each pre-order is detailed on the Pre-Order Info page.

What payment methods do you accept?
Airsoft Parts Canada accepts the following forms of payment:

Interac e-Transfer Email Money Transfer (EMT) - If you have online banking setup with a major Canadian financial institution this is a fast and effective way to send payment. EMT's are sent hrough your online banking account. More info can be found here or speak with your bank representative.
Paypal - A third-party payment processor, allows you to send funds to us from your paypal balance. Credit card payments can be processed through Paypal as well even if you DON'T have a Paypal account. Paypal is used by millions worldwide and is secure and reliable form of payment. For Pre-order payments, there is an additional 4% surcharge for Paypal payments made to us. More info can be found at www.paypal.ca.

Do you charge sales tax on each item?
Ontario residents are charged 13% HST sales tax. Any order shipped to an Ontario address will have 13% added to their order during checkout.

What is your return policy?
We only carry quality products and the likelihood of receiving a defective product is low. In the event one of your items purchased does not function properly please contact us within 7 days of receiving the items.
Any refund granted will be offered in the form of store credit.

If there are no issues with the item and you just decide you don't want it anymore, well unfortunately this not grounds for return. Please make sure you do your research and and know what is you are purchasing

In some cases we will allow returns on non-defective items, there will be re-stocking fee of 15% in these cases

Our time is valuable and therefore wasteful if you buy perfectly good stuff only to return it a week later, in that time it could have been sold to another customer who really wanted it.

Items such as metal upgrades and conversion parts generally require fitting and/or modifications. Your inability to get a part working is not grounds for a refund.
If you require assistance with installation don't hesitate to email us for help.
There is no warranty on airsoft upgrades, internal or otherwise. There's too many variables that can cause failure. You accept all responsibility for upgrading/repairing/disassembling your airsoft gun.

I'm cheap. Can you hook me up with major discounts????
Umm ... well no, like any other business we have expenses and taxes that need to be paid. And like any other business we operate on a reasonable expectation of profit. Prices are set at competitive levels to ensure we stay in business.

I'm broke. Can you hold items for me until I can afford to pay???
Unfortunately no, we operate on a FIRST PAY basis, the first to pay gets ownership of the parts in question, without payment we can't hold or reserve anything for you. Once payment is received we'd be happy to hold the items for as long as you want.

Do you offer discounts for teams/group/large orders?
Absolutely! Airsoft Parts Canada currently supplies many teams/clubs across Canada. Please have a team leader contact us directly to discuss team discounts.
Discounts are also offered for large orders ($1000) and to customers who regularly purchase from us.

Have other questions or concerns? Contact Us.